Contact us
How to reach us
If you have any questions about the National Carers Card, where your card is accepted, or delivery times, please read our Frequently Asked Questions.
If you would like to reach customer support or send us some feedback, please get in touch via phone or the email address below.
By email
By phone
Alternatively, you can call us on 01394 775 920. Telephone support is available Monday to Friday, from 9:00 a.m. to 4:00 p.m.
FAQs
How to get a National Carers Card?
Looking for how to get a carers card? No documentation is required to apply for a National Carers Card at present, but you must self-certify by declaring on the application form that you look after someone who needs help because of their illness, frailty, disability, mental health condition or addiction and that they cannot cope without your support.
What does the National Carers Card cost?
The National Carers Card (UK) costs £20 (including VAT). You have the choice to include an extra card for £10. Postage is £1.95 and your card will be sent to a UK address via Royal Mail. If your application is rejected you will automatically receive a full refund.
If you care for someone who is a National Disability Card holder, you are entitled to a 25% discount on your National Carers Card (£15 instead of £20).
All major debit and credit cards are accepted securely as well as Google and Apple Pay.
When will my National Carers Card arrive?
Your card will be sent to a UK address via Royal Mail. We process most applications within one day of receiving them, and delivery usually occurs 1-2 days after we have processed and shipped.
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